Recent work
Nationwide COVID-19 vaccine scheduler serving millions of patients
Starting before the emergency use authorizations of the first COVID-19 vaccines, this work involved close collaboration with a team of designers, content strategists, engineers and product leaders to enable the booking and managing of COVID-19 vaccine appointments for the general public — a distribution effort that has included more than 88 million doses to date.
Organizational upskilling initiative for the digital org of a Fortune 5 company
In order to raise the accessibility maturity level across a large digital organization, improve efficiency in workflows, and catch accessibility issues earlier in the software development life cycle, I led design and rollout of 3 platform-specific (web, iOS and Android) accessibility checklists for designers, currently used by over 60 designers across product teams.
Re-envisioned ecosystem of United Airlines seat maps for travelers and employees
To replace a cumbersome suite of pages across United Airlines' traveler and employee tools, I led design of a singular, flexible and responsive seat map page aimed at: improving usability and accessibility for travelers, allowing for easier updates across work groups, supporting new features and reflecting the airline's updated brand.
Nora Hanlon Product Designer